Partner Processing

FULFILLMENT POLICY:

REFUND POLICY

Our aim at Partner Processing is to provide exceptional consulting services tailored to meet the unique needs of each e-commerce client.  However, we understand that circumstances may arise where a refund is requested. Here’s our refund policy:

1. Refund Eligibility:
   – Refunds are only applicable for consulting services that have not yet been provided or launched.
   – Refund requests must be made within 30 days from the date of purchase.
2. Non-Refundable Services:
   – Any consulting services that have been rendered or initiated are non-refundable.
   – Fees for assessments, analysis, or reports conducted as part of the consulting process are non-refundable.
3. Refund Process:
   – To request a refund, clients must contact our customer support team at 1-385-403-2904 or support@partnerprocessing.biz and provide the name of their company, contact information, and reason for the refund request.
   – All refund requests will be carefully reviewed and processed within 3 business days upon receipt of the request.
4. Refund Exceptions:
   – We reserve the right to decline refund requests in cases where consulting services have been substantially provided or if the refund request is deemed to be fraudulent or abusive.
5. Payment Method:
   – Refunds will be issued using the same payment method used for the original purchase.
   – Any third-party fees incurred during the refund process (such as transaction fees) will be deducted from the refund amount.

By engaging with our consulting services, clients acknowledge and agree to abide by the terms of this refund policy.

Partner Processing reserves the right to update or modify this refund policy at any time without prior notice.

DELIVERY of SERVICES POLICY 

At Partner Processing, our delivery of services policy outlines the guidelines and procedures we follow to ensure timely and effective delivery of our consulting services.

1. **Initial Consultation:**
   – We begin by conducting a thorough initial consultation with each client to understand their unique needs, goals, and challenges in the e-commerce industry.
2. **Proposal and Agreement:**
   – Following the initial consultation, we prepare a detailed proposal outlining the scope of work, deliverables, timelines, and pricing. Once both parties agree on the terms, we proceed to formalize the agreement.
3. **Project Kickoff:**
   – Upon agreement, we schedule a project kickoff meeting to introduce key team members, discuss project objectives, and establish clear communication channels.
4. **Service Delivery:**
   – Our team of experienced consultants will work diligently to deliver high-quality services tailored to meet the specific requirements of each client. This may include strategic planning, market analysis, website optimization, marketing campaigns, and more.
5. **Regular Updates:**
   – Throughout the project lifecycle, we provide regular updates and progress reports to keep our clients informed about the status of their project. This ensures transparency and allows for any necessary adjustments to be made in a timely manner.
6. **Client Collaboration:**
   – We value collaboration and encourage open communication with our clients. We welcome feedback, suggestions, and questions throughout the duration of the project to ensure alignment with their objectives and expectations.
7. **Timely Delivery:**
   – We are committed to delivering services within the agreed-upon timelines. In the event of any unforeseen delays or challenges, we proactively communicate with our clients to discuss alternative solutions and mitigate any impact on project timelines.
8. **Quality Assurance:**
   – Quality is our top priority. We have stringent quality assurance processes in place to ensure that all deliverables meet our high standards and exceed client expectations.
9. **Post-Project Support:**
   – Our commitment to client satisfaction extends beyond project completion. We offer post-project support and assistance to address any lingering issues, answer questions, and provide guidance as needed.
10. **Confidentiality and Security:**
    – We take client confidentiality and data security seriously. All information shared with us is treated with the utmost confidentiality and stored securely in compliance with relevant regulations.

By adhering to our delivery of services policy, we strive to build long-lasting partnerships with our e-commerce clients and help them achieve their business objectives effectively.

Cancellation Policy

1. Clients may cancel scheduled consulting appointments without penalty by providing at least 12 hour notice prior to the appointment time.
2. Failure to provide sufficient notice may result in a cancellation fee, which will be deducted from any applicable refund.